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Delivery + Returns

In Store Purchases

 

Return Policy: We offer Exchange or Store Credit within 14 days of purchase with original receipt on unworn merchandise with the tags still attached.

We do not offer refunds for items bought in person in store, or items bought as gifts. Items bought on discount/sale are final sale. 

 

Holiday Return Policy: Holiday gifts may be returned during our extended holiday return window between Jan 2nd - 16th. Please note that we do not offer refunds for returned holiday gifts, so all returns taking advantage of our extended return window for holiday gifts will be given the option to exchange at the time of return for another item(s) or to take a Store Credit. All returns must be accompanied with valid receipt or gift receipt, and adhere to our conditions for all returns: tags attached, unworn and unused. Holiday purchase returns are not accepted during boxing week and only between Jan 2nd - 16th.

Remote returns (by mail) of holiday gifts can be accepted during the same return window, and the sender will be issued a digital Gift Certificate provided they have provided us with the original order number and a valid email address. Digital Gift Certificates for returned items will not be issued before January 2nd or after January 16th.

 

 

Credit Notes are the customer's responsibility to hold onto and keep safe. It's the Credit Note holder's responsibility to take care of their credit note as though it were a gift certificate, both of which are not replaceable. CMD assumes no responsibility for lost or stolen store credit notes or gift certificates.

 

Jewellery Care:

Different metal materials require different types of care and storage between wears. Metals like brass and sterling silver may oxidize if not stored and instead left in open air, like in a jewellery dish for example. When this happens do not worry, you can polish your items back to its original finish with a treated jewellery polish cloth, and for more stubborn oxidation cases you may want to use a cream polish such as Brasso or Silvo, which are available at most hardware stores or on Amazon.

 

When wearing your jewels, be sure to avoid contact with hair products and skincare products, as the oils in these types of products can cause the surface finish of your jewellery to lose shine faster, which will need to be polished to be brought back to its original finish. 

 

Best practices for your brass and silver jewellery would be to polish your jewellery after each wear with a soft treated jewellery polishing cloth, and then store in an air tight small zip lock bag.

 

Jewellery Repairs:

Be sure to provide us with your purchase receipt or be able to provide proof of purchase so we can assess the length of time the items has been worn before needing the repair. Within 3 months of purchase we can usually honor a free repair or a replacement depending on the conditions of the item needing the repair. Longer than 3 months there could be a fee based on the time and resources required to complete the repair, but will be assessed on a case by case basis as many factors can be involved in the reason for the repair. Repair requests without a receipt or proof of purchase will be quoted as though it is out of the 3 month warranty period

Some brands and designers will have individual warranties for repair and we will always honour what the designer offers and will work with them to have the item repaired.

 

Online Order T's and C's

Due to the nature of our small and local business we do not have large quantities in stock, please let us know if you have any sizing or fit questions so we can help you make the right selection to help minimize the need for returns.

 

We want you to love your purchases from us, so we invite you to contact us for consultation on fit, measurements, photos, fabric details and close ups, etc. so we can help you make an intentional choice on something you hope to keep.

 

Due to our limited inventory, our return window for regular online orders is that you contact us within 7 days from the receipt of your purchase - complete details below. Items purchased on Discount/SALE are final sale - please understand this is a firm policy in order to keep things fair for all of our customers. Holiday gift exchanges fall outside of this of course, please see below. Also please let us know if you would like a gift receipt included for any items in your order.

 

ONLINE Return Process - ONLINE ORDERS ONLY

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. When your return is approved you have 5 calendar days from the approved date to return or have your item in the mail to us for a refund to be issued. 

To start a return, you can contact us at info@coalminersdaughter.ca about your reason of return, please be advised you will be responsible for any return shipping cost.

Items bought online can be dropped at the shops during business hours, please make these arrangements with us ahead of time by emailing us at info@coalminersdaughter.ca and be sure to include your order number, you will then be issued an RA# to include with your return. Please note that refunds cannot be issued in person. Online order returns will be refunded once we have the unworn item, with tags attached, back in our possession and it has been inspected and processed by the web store team. 

 

Refunds will be processed for online order returns only, items purchased in person from one of our stores will adhere to our in store return policy which is store credit or exchange within 14 days of purchase. 

For a size Exchange, please rebuy the item in the correct size and when we receive the returned size it will be refunded.

We know it can be challenging to buy clothing online, and we encourage you to consult with us before buying if you are unsure, in order to ensure you receive the correct size and style, which will hopefully reduce the need to return.

 

 

Online Purchases

Orders are processed and shipped within 5 business days of you placing your order with us, Monday through Friday, excluding national holidays. Shipping times may vary depending on availability of merchandise and circumstances beyond our control, but we are as excited as you are to get the goods in your hands, so please rest assured that we are doing everything we can to get the order to you ASAP! If you would prefer in store pick up, let us know in a note in your order and we will make the arrangements and refund any shipping charges.

Sale/discounted items are FINAL sale and not eligible for return.

Note that we cannot ship to PO boxes.

Domestic Orders (Canada)

We ship within Canada via Canada Post Xpresspost, which typically guarantees delivery within 2 - 7 business days and includes a tracking number. We are not responsible for lost or stolen packages, or packages that have been delayed by Canada Post.

  • Domestic orders $150 and over: FREE PROMOTION - if total cost of order after returns is less than $150 the cost of shipping is deducted from the refund as a restocking fee
  • Alberta: $15
  • British Columbia: $15
  • Manitoba: $15
  • New Brunswick: $15
  • Newfoundland and Labrador: $15
  • Nova Scotia: $15
  • Ontario: $10
  • PEI: $15
  • Quebec: $15
  • Saskatchewan $15
  • Northwest Territories, Nunavut, & Yukon: Please contact us.

International Orders

For International orders we ship via Canada Post. Typically International orders will arrive in 6 - 12 business days, but can vary depending on your location and circumstances beyond our control.

      • Canada Post, United States: $25 (can vary + or - depending on weight)
      • Canada Post, International: $25 (can vary + or - depending on weight)

For other options, please contact us.

Note that customs fees and taxes associated with a purchase are the sole responsibility of the customer. Some orders may experience customs delays, which are out of our control. We have no way of predicting what these might be or when they may occur.

Online Order Returns

If you would like to return an item purchased via our online store, please contact us and we will inform you as to how to proceed.

Please note that returns for items purchased online cannot be processed in store. If you are local you can drop the item off in store but we cannot process the return for you in person and it must be processed online once the online team has inspected and reviewed the item being returned. If choosing to go this route, make sure to have your return confirmation email handy to show the person assisting you.

Returns of merchandise purchased online are accepted when a request has been made by email within 7 days of receiving your order, and when they've been sent on their way within the next 5 days after that. We do not offer free return shipping so return postage is the buyers responsibility.

For return requests outside of this time period, we reserve the right to deny a request based on the circumstances. All returns must be shipped by traceable and insured mail. Returns must be received in new, unworn, and unwashed condition with all tags attached.

Note that sale and discounted items are final sale and cannot be returned.

All prices shown are in Canadian Dollars (CAD).

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