Delivery + Returns
In Store Purchases
Holiday Return Policy: Exchange or Credit only with valid receipt or gift receipt between Jan 2nd - 16th. Holiday purchase returns are not accepted during boxing week per our Holiday Return Policy.
Return Policy: Exchange or store credit only within 14 days of purchase with original receipt on unworn merchandise with the tags still attached. All sale items are final sale.
Jewellery Repairs: Be sure to provide us with your purchase receipt or be able to provide proof of purchase so we can assess the length of time the items has been worn before needing the repair. Within 3 months of purchase we can usually honor a free repair or a replacement depending on the conditions of the item needing the repair. Longer than 3 months there could be a fee based on the time and resources required to complete the repair, but will be assessed on a case by case basis as many factors can be involved in the reason for the repair. Repair requests without a receipt or proof of purchase will be quoted as though it is out of the 3 month warranty.
Some brands and designers will have individual warranties for repair and we will always honour what the designer offers and will work with them to have the item repaired.
Orders are processed and shipped within 48 hours of you placing your order with us, Monday through Friday, excluding national holidays. Shipping times may vary depending on availability of merchandise and circumstances beyond our control, but we are as excited as you are to get the goods in your hands, so please rest assured that we are doing everything we can to get the order to you ASAP!
Sale/discounted items are FINAL sale and not eligible for return.
Note that we cannot ship to PO boxes.
Domestic Orders (Canada)
We ship within Canada via Canada Post Xpresspost, which guarantees delivery within 2 - 5 business days and includes a tracking number. We are not responsible for lost or stolen packages, or packages that have been delayed by Canada Post.
- Domestic orders $150 and over: FREE
- Alberta: $15
- British Columbia: $15
- Manitoba: $15
- New Brunswick: $15
- Newfoundland and Labrador: $15
- Nova Scotia: $15
- Ontario: $11
- PEI: $15
- Quebec: $15
- Saskatchewan $15
- Northwest Territories, Nunavut, & Yukon: Please contact us.
For International orders we ship via Canada Post. Typically International orders will arrive in 6 - 12 business days, but can vary depending on your location and circumstances beyond our control.
- Canada Post, United States: $20 (can vary + or - depending on weight)
- Canada Post, International: $20 (can vary + or - depending on weight)
For other options, please contact us.
Note that customs fees and taxes associated with a purchase are the sole responsibility of the customer. Some orders may experience customs delays, which are out of our control. We have no way of predicting what these might be or when they may occur.
Online Order Returns
If you would like to return an item purchased via our online store, please contact us and we will inform you as to how to proceed.
Returns of merchandise purchased online are accepted within 14 days for domestic and 21 days for international purchased from the date of receipt and must be received by us by mail not in store. We do not offer free return shipping at this time so return postage is the buyers responsibility.
For return requests outside of this time period, we reserve the right to deny a request based on the circumstances. All returns must be shipped by traceable and insured mail. Returns must be received in new, unworn, and unwashed condition with all tags attached.
Note that all jewellery, accessories, and sale items are final sale and cannot be returned.
All prices shown are in Canadian Dollars (CAD).